News
Quake Charity Miku Figure Delayed in Overseas Shipping
posted on by Andrew Osmond
The figurine manufacturer Good Smile Company apologized about delays in delivering its “Nendoroid Miku Hatsune: Cheerful (Support) Ver.” figurines, which may not arrive in some countries until mid-October. Good Smile said that the delays were caused when the figurines were accidentally sent by surface mail, whereas they were supposed to be sent by Express Mail Service (EMS). Express Mail takes about 10 days, but surface mail can take three months. (The Miku Hatsune figures were shipped by surface mail in July.)
As international orders were charged 2,000 yen (US$26) for EMS delivery, this fee will be refunded to credit cards or PayPal accounts depending on how the original payment was made. The refunds will start on August 11 and should be completed in a few days, the company said. Any figures that turn out to be damaged during the surface delivery will be replaced.
As of August 10, surface mail packages have started arriving in mainland China, Hong Kong, Taiwan, Singapore and Thailand. However, other countries may have to wait until mid-October. Good Smile will update its website as the deliveries come through.
The company promised that all future shipping from its online shop will be sent by Express Mail. It said in its statement that, “We wish to extend our apologies to everyone who ordered the figure, there is no excuse for the error we have made.”
Thanks to PetrifiedJello for the news tip.
this article has been modified since it was originally posted; see change history